Have questions or comments about placing an online order? Please email [email protected] or call 800.482.7777 or +1.716.446.2380, 9:00 am – 6:00 pm EST Monday – Friday.
When shipping to locations outside of the United States, taxes and duties are additional and are the responsibility of the recipient.
Shipping charges for domestic ground shipments are based on order value.
|Order Value||Order Shipping Fee|
|Up to $100||$10|
|$101 - $1,000||8% of Order Total|
|$1,001 - $3,000||6% of Order Total|
|$3,001 and up||4% of Order Total|
International and express shipments charges are based on weight.
Sales tax will automatically be added to your order and cannot be refunded. If tax exempt, please call 800.482.7777 to place your order and refer to our FAQs for additional information.
Spinneybeck does not accept returns other than shipping error or product defect. Claims for product defect, damaged, missing or incorrect goods must be received within five (5) business days of delivery.